Return & Refund Policy
At riqwen™, customer satisfaction is important to us. We want every angler to enjoy a reliable shopping experience.
This policy explains our return requirements, refund process, and customer support procedures.
30-Day Return Period
Customers may request a return within 30 days after receiving their order.
To be eligible for a return, items must be unused, in original condition, and include original packaging when applicable.
Return Conditions
Returned products must meet the following conditions:
• Product remains unused
• Product is in original condition
• Original packaging is included when required
• Return request is submitted within the eligible period
How To Start A Return
Before returning any product, please contact our customer service team.
Please provide:
• Order number
• Customer name
• Reason for return
• Photos or supporting information if necessary
Return Approval Process
Our team will review your request and provide return instructions if approved.
Please do not send items back before receiving confirmation from our support team.
Refund Processing
Once the returned item has been received and inspected, approved refunds will be processed to the original payment method.
Processing time may vary depending on your payment provider.
Damaged Or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include photos of the item and packaging so our team can assist you efficiently.
Non-Returnable Situations
Returns may not be accepted for products that have been used, damaged through customer handling, or returned without authorization.
Need Help With A Return?
Our customer service team is ready to assist with return and refund questions.
Email: service@riqwen.com
Phone: 134 3052 1068
Service Hours: 8:00 AM – 10:00 PM Daily
Brand: riqwen™
Operating Company: Jinjiang Junlie Trading Co., Ltd.
Legal Representative: Xie Shuhua